FAQ
Frequently Asked Questions
Answers to the questions we’re asked most. If yours isn’t here, email gadgetsdaddy01@gmail.com.
Delivery
Where do you deliver?
We deliver to addresses in the United Kingdom.
How long does delivery take?
Items from our UK warehouse are normally delivered within 2–5 working days. Items from our international warehouse normally take 7–12 working days. Times can vary with weekends, bank holidays, courier delays and order volume. If you'd like to know where an item ships from before you order, email us at gadgetsdaddy01@gmail.com.
How much does delivery cost?
Standard delivery is free on orders of £50 or more. Orders under £50 pay £3.99, shown at checkout.
How do I track my order?
When tracking is available, we email you the tracking details after your order is dispatched. See Track Your Order for more.
My order hasn't arrived. What should I do?
If your order hasn't arrived within the expected time, email gadgetsdaddy01@gmail.com with your order number and we'll check the delivery status.
Returns and refunds
Can I return an item?
Yes. You can request a return within 14 days of receiving your order. Items should be returned in their original condition, with the original packaging, tags and accessories where applicable. Full details are in our Refund & Return Policy.
How do I start a return?
Email gadgetsdaddy01@gmail.com with your order number and the reason for the return. Please wait for our return instructions before sending anything back.
Who pays for return postage?
Return postage is normally paid by the customer. If your item arrives damaged or you receive the wrong item, we'll provide a free return label.
When will I get my refund?
Once your return has been received and inspected, approved refunds are normally processed within 3–5 working days. Your bank or payment provider may take a little longer to show it.
My item arrived damaged or it's the wrong item. What now?
Email us as soon as possible with your order number. We may ask for photos so we can arrange the right solution.
Can every item be returned?
Some items can't be returned for hygiene reasons or because of their nature. We'll tell you where an exclusion applies.
What if an item is faulty?
Email us with your order number and a short description of the fault. Your statutory rights under UK consumer law apply to everything we sell.
Orders and payment
Which payment methods do you accept?
Major payment cards, Apple Pay, Google Pay, Shop Pay and Klarna, subject to availability at checkout.
Is my payment secure?
Payments are processed by secure payment providers through our checkout. We don't see or store your full card number.
Can I cancel or change my order?
Email us as soon as possible. We'll do our best to cancel or change an order before it's processed or dispatched.
What currency are your prices in?
All prices are in pounds sterling (£). Delivery is added at checkout for orders under £50.
Products
Are your products new?
Yes, everything we sell is new.
Can I ask about a product before I buy?
Yes. Email gadgetsdaddy01@gmail.com with the product name and your question, for example about size, plug type or what's in the box.
About Gadgetsdaddy
How can I contact you?
Email gadgetsdaddy01@gmail.com. If your question is about an order, please include your order number. You can also use our contact page.